Privacy Policy
Your privacy matters to us at GardenVoyantBridge
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily share. This includes your full name, company name, email address, phone number, delivery addresses, and particular specifications for your floral needs. We also collect payment details when you place orders, though this is processed securely by our payment partners.
For our corporate clients, we may gather extra business information such as company registration details, preferred delivery timings, and budget requirements. This helps us tailor our service to fit your business needs.
Our site automatically gathers certain technical details when you visit. This includes your IP address, browser type, device information, and your navigation through our site. We use this data to enhance site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to process flower orders and deliver outstanding customer service. This includes handling orders, coordinating deliveries, crafting custom arrangements based on your specifications, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
GardenVoyantBridge respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We regard the safeguarding of your personal information with high priority and implement suitable technical and organizational safeguards to shield it. This includes protected data storage, encrypted communications, and limited access to personal information within our organization.
Secure Storage
Personal information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information during communication between your browser and our systems.
Limited Access
Only authorized personnel who require information to deliver services have access to customer data.
While we deploy robust security measures, no method of internet transmission is 100% secure. We continuously enhance our security practices to defend against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal information. Depending on applicable laws, you may have the right to access, rectify, delete, or limit how your personal information is used.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: 3 years after last service interaction
- Payment transaction records: 7 years for tax and accounting requirements
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 2 years of inactivity
Cookies and Website Tracking
Our site employs cookies and related technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies enable us to store your preferences and assess site performance.
You can manage cookie settings via your browser options. Note that turning off some cookies may impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party sites or services. This privacy policy covers only GardenVoyantBridge and our site. We are not accountable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will adjust the "Last Updated" date at the top of this policy.
Please take a moment to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please contact us.
Contact Us About Privacy
GardenVoyantBridge Privacy Team
22 Rose Lane, Covent Garden, London
London, United Kingdom WC2B 5PN
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within about one week.